Frequently Asked Questions
Everything you need to know about your Double D Ranch experience.
What is the typical shipping timeframe for my order?
Most orders are processed within 2-3 business days. Standard ground shipping typically takes 5-7 business days, while expedited options are available at checkout for faster delivery.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide specific to that garment. Since our designs range from tailored to relaxed fits, we recommend checking the 'Fit & Measurement' section before purchasing.
What is your return and exchange policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-edition collections or sale items may be marked as final sale.
Do you offer international shipping?
Yes, we ship our western-inspired fashion globally. International shipping rates and duties are calculated at checkout based on your specific location and the weight of your order.
How do I care for my Double D Ranch leather and embellished pieces?
Due to the artisanal nature of our products, we recommend professional dry cleaning for embellished garments and specialized leather cleaning for our jackets and skirts to maintain their quality.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our customer service team within one hour of placement to request any changes or cancellations.